Today, I’m catching up with Joey Coleman. We’re talking about his latest Wall Street Journal bestseller, Never Lose an Employee Again, and the techniques he uses to reduce turnover and increase employee engagement for huge companies like Whirlpool, NASA, Volkswagen, and Zappos. The best part? They can be used at home!
Joey also breaks down what a 360 Review is and how much is learned from them compared to a traditional quarterly or annual review in the workplace. We’ll also get into how he’s been using the stop, start, continue exercise at home with his kids and how that’s led to a deeper connection while they grow and evolve together as a family. Enjoy!
A Wide-Ranging Conversation Through…
- Apologizing to your kids
- How to click with anyone instantly
- You’re not a superhero? That’s okay!
- How to never lose an employee again
- We’re not making employees. We’re making LEGENDS.
- You can’t upgrade without an update
- Stop, start, continue
- The benefits of a “dirty laundry session”
- Your kids aren’t your interns
- Embracing our daddy imperfections
Quotes:“The opportunity that’s available to all of us is to constantly try to be the best version of ourselves, understanding that we’re not going to achieve that goal every minute of every day.” - @thejoeycoleman Click To Tweet “When we interact with other humans, we have the opportunity to acknowledge all the baggage and life experience they’re bringing to the conversation.” - @thejoeycoleman Click To Tweet
- Joey Coleman
- Connect with Joey on LinkedIn | Twitter
- Never Lose a Customer Again by Joey Coleman
- Never Lose an Employee Again by Joey Coleman
- Ryan Holiday
- Alexander Milov
- The Family Board Meeting by Jim Shiels
Joey Coleman Bio
Joey Coleman is an award-winning speaker with 20 years of experience helping organizations retain their best customers and employees. He has worked with organizations worldwide ranging from small startups to major brands such as Volkswagen, Zappos, and Whirlpool.
His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. He has two Wall Street Journal best-selling books. Never Lose a Customer Again offers strategies and tactics for turning one-time purchasers into lifelong customers.
His latest book, Never Lose an Employee Again, details a framework companies worldwide can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he’s spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.
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